Your device. Your guide.

Find the right instructions, understand everyday care and know where to turn for help. Start with the product name and model on your device or packaging.

Choose your model

The right guide, within reach.

These are the supplied guide revisions. If the label or generation differs, ask support to confirm the correct instructions.

Everyday essentials

Small details. Clear instructions.

A quick orientation to the supplied manuals—not a substitute for reading your full guide.

01

Clean before and after use

For the six devices, the supplied guides specify soap and water. The Remote is different: wipe it with a slightly damp cloth; do not splash or submerge it. Follow the exact guide for drying and storage.

02

Charge using the supplied cable

The guides specify a 60-minute charge. Poco flashes red, then its light switches off when charged. Crescendo 2, Tenuto 2, Tenuto Mini, Legato and Molto flash amber, then turn green. These are charging indicators, not treatment instructions.

03

Store with care

Keep the product clean, dry, dust-free and out of direct sunlight. The supplied guides specify storage at 0–30°C (32–86°F). Do not expose the sealed battery to heat or attempt to open or replace it.

Controls that fit your routine

A smartphone is optional.

All six devices work through their own buttons. The optional app adds Bluetooth control and pattern customization. The separate Remote can control up to three paired devices, individually or together.

Check current app compatibility before purchase. App control is not the same as clinical monitoring or a clinician dashboard.

Product support

Tell us the model and what happened.

For warranty registration help, ask support to confirm the correct process for your model and purchasing route. An email enquiry is not itself confirmation of registration or warranty eligibility.

Include the product name, order reference, seller and a concise description of the issue. Do not send patient-identifiable information or intimate photographs. Product support cannot assess a medical emergency.

Professional support

Preparing your team to support home use?

Use our briefing checklist to connect model-specific instructions with clear clinical and support responsibilities.

Team preparation